Shipping Charges and Delivery Information

Shipping Destinations

We deliver to the following destinations:

  • United Kingdom (mainland): England, Scotland and Wales
  • United Kingdom (overseas): Northern Ireland, the Isles of Scilly, the Isle of Man and the Isle of Wight
  • The Channel Islands
  • The European Union (EU)

We do not deliver to countries outside of the EU.

Delivery Options

There are two delivery options available:

1. Royal Mail

Orders dispatched via Royal Mail will be sent as First Class post for UK (mainland) and UK (overseas) customers and as Airmail for EU customers.

For Royal Mail First Class, we aim to deliver your audiobooks to you in 3-4 working days but please allow 7 working days between order placement and delivery for UK (mainland) customers, and 8 working days for UK (overseas) customers. For EU customers please allow a minimum of 9 working days. For pre-order titles please refer to the individual product pages for information regarding the publication date.

2. Courier Service

Available to UK mainland customers only. For orders dispatched via Courier Service, please allow a minimum of 5-6 days (excluding weekends and Public Bank Holidays) between order placement and delivery. This tracked service is recorded delivery and will require a signature to receive the consignment. Goods will be delivered between 07:30 and 17:00, Monday-Friday. All orders of 3 items or more will be sent via Courier Service, providing the best value service to our customers. For pre-order titles please refer to the individual product pages for more specific delivery information.

Delivery Charges

All delivery charges include postage and packaging and will be calculated on the during the Checkout process.

Policy for Undelivered Orders

Whole Story Audiobooks aim to ensure that every order is delivered within 5 working days from point of order. However, if you have selected the Courier Service option and have not received your order after 14 days please contact Customer Services. For orders sent via Royal Mail please allow 28 days before contacting Customer Services.

Accepted Payment Methods

We accept most major credit and debit cards. We do not accept cheques, postal orders or PayPal (or any other internet-based payment). We accept the following debit and credit cards:
 

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Whole Story Audiobooks, Unit 5 Rearsby Business Park, Gaddesby Lane, Rearsby, Leicestershire, LE7 4YH.
Copyright © 2018 W.F Howes Ltd. All rights reserved.


By default, all prices shown include UK VAT at 20%. The correct tax rate for your region will be displayed
once a shipping address is selected during the checkout process.


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